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This Privacy Policy explains how E Shop Rush Martz ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from eshoprushmartz.com (the “Services”). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, contacting support, subscribing to communications, or interacting with our Services. This may include your name, phone number, delivery address, email address, and order details. Since we offer Cash on Delivery payments only, we do not collect or store online payment information.

We may also automatically collect certain technical information such as IP address, browser type, device type, pages visited, and usage patterns to improve site functionality and security.

2. How We Use Your Information

Your information is used to process and deliver orders, communicate order updates, provide customer support, improve our Services, prevent fraudulent activity, and comply with legal obligations. We may also send service-related notifications and occasional promotional communications, which you can opt out of at any time.

3. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared only with trusted third-party service providers such as logistics partners and customer support tools strictly for order fulfillment and operational purposes. Information may also be disclosed if required by law or to protect our rights and customers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, remember preferences, analyze traffic, and improve performance. You may disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide services, resolve disputes, enforce agreements, and comply with legal requirements. When data is no longer required, it is securely deleted or anonymized.

6. Security Measures

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, misuse, loss, or disclosure. While we strive to protect your data, no online transmission can be guaranteed to be completely secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is discovered, it will be promptly removed.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updated versions will be posted on this page with a revised date.

10. Contact Us

E Shop Rush Martz
Email: contact@eshoprushmartz.com

Welcome to E Shop Rush Martz. By accessing or using eshoprushmartz.com, you agree to comply with these Terms and Conditions. If you do not agree, please discontinue use of our Services.

1. Eligibility

You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian. By using the site, you confirm that you are legally capable of entering into a binding agreement.

2. Use of Website

You agree to use the website only for lawful purposes and not to engage in activities that may harm the site, its users, or its operations. Unauthorized use, data scraping, or attempts to breach security are strictly prohibited.

3. Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your login credentials and for all activities that occur under your account.

4. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, errors may occur. We reserve the right to correct inaccuracies, update information, or cancel orders if necessary.

5. Orders and Payment

All orders placed on the website are subject to acceptance and availability. We currently offer Cash on Delivery (COD) as the primary payment method. Payment must be made in full at the time of delivery. We reserve the right to cancel suspicious or fraudulent orders.

6. Delivery

Delivery timelines are estimates and may vary due to location, logistics conditions, or unforeseen circumstances. We are not liable for delays caused by external factors.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of E Shop Rush Martz and protected by applicable laws. Unauthorized use is prohibited.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our Services. Our total liability shall not exceed the amount paid for the product in question.

9. Termination

We reserve the right to suspend or terminate access to the site at any time for violations of these Terms or for security reasons.

10. Changes to Terms

These Terms may be updated periodically. Continued use of the site constitutes acceptance of the revised Terms.

At E Shop Rush Martz, customer satisfaction is very important to us. We offer a 15-day return policy on eligible items. If you are not satisfied with your purchase, you may request a return within 15 days of delivery.

1. Return Eligibility

To qualify for a return, items must be unused, in original condition, and include all packaging, tags, accessories, and documentation. Items that are damaged due to misuse, missing components, or not in resellable condition may be rejected.

2. Return Request Process

To initiate a return, contact our support team at contact@eshoprushmartz.com within 15 days of receiving your order. Please provide your order number, item details, and the reason for the return. Approved requests will receive further instructions.

3. Return Shipping

Customers may be responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect. We recommend secure packaging and a trackable shipping method.

4. Refund Processing

Once the returned item is received and inspected, refunds will be processed. For Cash on Delivery orders, refunds will typically be issued via bank transfer, digital wallet, or other agreed method within 5–10 business days after approval.

5. Exchanges

If you wish to exchange an item for a replacement, contact us within the return period. Exchanges depend on product availability. If a replacement is unavailable, a refund may be issued instead.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us within 72 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

• Gift cards or store credits
• Digital products or downloadable items
• Opened personal care or hygiene products
• Perishable goods
• Customized or personalized products
• Items marked as Final Sale

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact us so we can investigate and assist you.

9. Contact for Returns

E Shop Rush Martz
Email: contact@eshoprushmartz.com

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